FAQs: Get your questions answered


About us

Can I just request an appointment through you or do I have to create a smile profile?

You can do either. If you’d simply like an appointment we can arrange this quickly. Just complete the first part of the Smile Profile form and submit it to us. You will be contacted by the office within 1 business day.

Can I create a smile profile without uploading photos?

Yes you can, however the more information you provide online the more accurate your treatment plan will be.

Can I contact one of your doctors directly to find out information?

Of course, they will love to hear from you. You can find their details on Our Doctors page.

Are all of your doctor’s specialist Orthodontists?

Absolutely. Our doctors are the best qualified to give you any advice and recommendations about your teeth.

Who looks at my smile profile to work out the treatment plan?

One of our trusted orthodontists and a consultant from The Orthodontic Adviser.

How long will it take to get my personal treatment plan?

You will receive a personal treatment plan within 1 business day.

Can I talk to someone if I have questions about my treatment plan?

Absolutely. Call 1300 223 404 and a friendly consultant for The Orthodontic Adviser will be happy to help.

Is the treatment time guaranteed?

No. Everyone’s teeth are different so it’s impossible to guarantee this. However our doctors are very skilled and motivated to have you finish as soon as possible.

Is the treatment cost guaranteed?

The cost you will be provided is be based upon information in your smile profile. Sometimes we may not have enough information or your treatment may be more complex than first thought. Our doctors aim to be as specific as possible, however sometimes only an estimate can be given. This will be clearly explained to you in your treatment plan. You will always have the complete cost after a personal visit to the orthodontist and there is no obligation to proceed.

Am I obligated to go ahead with treatment if I create a smile profile?

No, but we hope you do. You won’t regret it!

How much is it to use The Orthodontic Adviser?

Free, so tell your friends!

Do you share my personal details?

You smile profile is provided anonymously to a specialist orthodontist. We don’t share your contact information until you are ready for an appointment.

About orthodontics

Do I need to go to my dentist still?

Yes, regular checks up and cleans are important.

How old is too old for orthodontic treatment?

You’re never too old for treatment and results can be dramatic at any age.

Do I need a referral from my dentist to see an orthodontist?

No. Have us help find a doctor or contact one directly on Our Doctor’s page.

Will the orthodontist take my teeth out?

Orthodontists are trained to look after teeth not pull them out. Our specialist are committed to keeping your teeth. In some instances you may get a better result if a tooth was removed but this will be discussed with you and you will have the option to choose what’s right.

After treatment will I need a retainer?

Yes, some form of retention is important to make sure your results last. Your specialist will have different options for you.


We’d love to hear from you!

Enquire Now

How do you feel when you smile?

“When I smile, I know my teeth aren’t straight, so I smile with my mouth closed. I always feel awkward in photos, my confidence has left me and I just don’t know where to start.”
Sue, 33, VIC

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